Privacy Policy for Apnume
Last Updated: August 30, 2026
Transparent, Secure, & User-Centric Data Protection
Welcome to Apnume ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use the Apnume mobile application (the "App") and related services.
By installing or using our App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
A. Personal Information You Provide to Us
- •Account & Profile Data: When you register or sign in (via Phone, Email, or Google Sign-In), we may collect your name, email address, phone number, profile photo, and username.
- •Communications & Media: Messages, text, voice notes, photos, and files you choose to upload, send, or share through the App.
- •Payment Information: If you make transactions within the App, payment processing is handled securely by our integrated payment gateway (e.g., Razorpay). We do not store sensitive payment credentials such as complete credit/debit card numbers or UPI PINs on our servers.
B. Device & Technical Information (Collected Automatically)
- •Device Details: Device model, operating system version, unique device identifiers, network state, and battery status.
- •Usage & Analytics: App performance logs, crash diagnostics, feature usage statistics, and interaction logs.
C. Device Permissions & Sensitive Features
To provide full functionality, the App may request access to the following hardware/software features:
- •Camera: To enable video calls, face detection features, profile picture capture, and QR code scanning.
- •Microphone / Audio: To enable voice and video calls, voice recording, and real-time audio communication.
- •Location (Foreground): To provide location-based services, address resolution, and relevant local features. Location access is requested only when necessary and with your explicit permission.
- •Photos / Media / Storage: To allow you to select, crop, and upload images or share files.
- •Push Notifications & CallKit: To deliver incoming call alerts, messages, and important app updates even when the App is running in the background.
2. How We Use Your Information
We use the collected information for the following specific purposes:
- •To Provide & Maintain Services: Account creation, authentication, facilitating real-time calls, messaging, and content sharing.
- •To Process Transactions: Facilitate seamless, secure payments and billing.
- •To Ensure Safety & Security: Detect, prevent, and address fraud, security breaches, abusive behavior, and technical glitches.
- •To Improve & Optimize: Monitor app performance, fix crashes, and enhance user experience.
- •To Communicate with You: Send service updates, incoming call notifications, security alerts, and customer support responses.
3. Third-Party Service Providers
We utilize trusted third-party services to support our application infrastructure. These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose:
- •Google Play Services & Firebase (Google LLC):
— Firebase Authentication: User identity verification.
— Firebase Cloud Messaging (FCM): Push notification delivery.
— Firebase Analytics & Crashlytics: App performance monitoring and stability. - •Supabase: Cloud database, data storage, and authentication management.
- •Razorpay: Secure payment processing for user subscriptions and services.
- •Sentry: Real-time crash diagnostics and error tracking.
- •Google ML Kit: On-device face detection and optical processing (processed locally on your device).
- •WebRTC: Peer-to-peer real-time audio/video streaming.
4. Data Security and Storage
- •We implement industry-standard encryption protocols (such as HTTPS/TLS and end-to-end data encryption where applicable) to safeguard your data in transit and at rest.
- •While we strive to protect your personal information using commercially acceptable means, no method of electronic storage or transmission over the internet is 100% secure.
5. Data Retention and Account Deletion
- •We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, or resolve disputes.
- •Account Deletion & Data Erasure: You have the right to delete your account and associated data at any time. You can request account deletion directly within the App settings or by contacting our support team at kurkutiyadhaval30@gmail.com. Upon account deletion, all your personal data, media, and credentials will be permanently deleted or anonymized in accordance with applicable laws.
6. Children's Privacy (COPPA Compliance)
Our App is not intended for use by children under the age of 13 (or under 16 in certain jurisdictions). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can remove such data.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any updates.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: